Return Eligibility:

To qualify for a return:

• Items must be in the original condition: unworn, unwashed, and unused (unless faulty).
• You must provide a receipt or proof of purchase.

Return Initiation:

Start by contacting Baby Bunting Customer Service team. Upon acceptance of your return request, we'll provide directions on how to proceed. Returns shipped without prior approval will not be accepted. Return shipping to our designated address is borne by the customer.

To process a return, please follow these steps:

1. Contact Baby customer service team within 30 days of purchase to initiate a return.
2. Provide proof of purchase or birth of your baby and, if relevant, evidence of the fault.
3. Send the unwashed and unworn items back to us as directed by our team.

Refund Deductions:

For change-of-mind refunds, we will deduct:

• Shipping costs.
• 20% restocking fee.
• Any other out of pocket expenses experienced by Mimi & Co in conjunction with your order; including admin and customer service fees if necessary.

Damages and Discrepancies:

Inspect items upon arrival. Should you encounter faults, damages, or incorrect items, contact us promptly. We're committed to rectifying such issues.

Non-Returnable Items:

The following are exempt from returns:

• Used items, unless they are faulty.
• Clearance & sale items (unless defective).
• Gift cards.
• Customised & personalised products 

If you're uncertain about the return eligibility of a product, kindly reach out to us.

Exchanges:

To exchange an item, first, return the original product. Once your return is processed, you can then make a separate purchase for the desired item.

Refunds:

Upon receiving and inspecting your returned item, we will inform you of its approval status. Approved refunds are processed to the original payment method. Note: The time it takes for the refund to reflect in your account can vary based on your payment provider.