Due to the nature of the products we sell, we do not offer refunds or exchanges, subject to the Australian Consumer Law. This includes (but is not limited too) where you have changed your mind, the product is not suitable for you, you made a wrong selection, you measured incorrectly, you did not read or look at the product description, have bought the product twice or more, the product is not compatible with your existing products, you have been gifted a product similar or the same, the freight company is delayed in delivery or you found the goods cheaper or on sale elsewhere or through us, at any time.
The reasons we do not offer refunds is that we are unable to resell the product, as new. We trust that you understand that for safety and hygiene reasons, you would not want to receive a product for your baby that has been potentially used previously. We also do not offer refunds because there are significant costs to us to process a refund, including PayPal, Afterpay and Zip Pay fees that are charged to us. We cannot waive those fees, so we do not offer refunds – so please make your selection carefully.
When You Receive Your Goods You must open and check your order to ensure it has been delivered in good condition and completely, prior to signing for the delivery. This is important to ensure you receive all the goods and in good condition. If the delivery driver is unable to wait for you to check your order, please note on the delivery note if there is any carton damage. If your goods are received damaged or items are missing, please immediately: Note it on the delivery note that it was received damaged or missing; Tell the delivery driver it is damaged or missing; Contact us immediately and tell us if your goods are damaged, so we can resolve it on your behalf, with the freight company; If goods are missing please contact your freight company before contacting us; Do not dispose of the damaged product or the cartons or packaging. You will need to provide images of the damaged product and carton to the freight company. If you do not do so, your freight insurance will be void and the damage or missing goods will not be covered. Your freight insurance is only valid for 5 business days from receipt of your delivery. Whilst we appreciate that our customers are busy people and pregnant please do not delay in advising us of any damage or missing products as unfortunately the freight companies will not process claims outside of this period and you will need to purchase replacement parts and we will not be able to cover the cost of those parts. We will do our best to lodge the freight claim on your behalf but please note that in our experience, freight companies do take a several days to respond to a claim and tell us the next course of action, so please be patient (although we understand it is frustrating, sometimes). We also remind you if you product is damaged on arrival please do not assemble your product for your safety and the safety of your children please do not use the product.
