Our change of mind policy

At Country Road, we are happy to offer you a refund or exchange for change of mind on most full price and reduced merchandise. The following change of mind timeframes apply:

· Online (Australia): 30 days from date of delivery.

Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for an exchange or full refund subject to the following conditions:

· Proof of purchase is accompanied with the returned merchandise;

· The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.

· For swimwear and women's bodysuits, all hygiene stickers are intact.

· Any discounts received at the time of purchase will be carried over.

Exceptions to our change of mind policy

Our change of mind policy does not apply to the following merchandise:

· Face masks Due to health and hygiene reasons, face masks are unable to be returned or exchanged for change of mind.

· Earrings, hair pieces, hosiery and underwear Due to hygiene reasons, earrings, hair pieces, hosiery and underwear are unable to be returned for change of mind.

· Swimwear and Women's Bodysuits Swimwear and Women's Bodysuits must be tried on wearing full briefs and returns will only be accepted in instances where the hygiene stickers and all tags are intact. All swimwear will be assessed prior to any returns being processed.