As a growing environmental concern, we aim to minimise exchanges and returns by continuously improving our products. Of course, occasionally you might find that a product doesn’t suit you or isn’t exactly what you expected, in which case you will have 30 days to return it after purchase.

Exchanges
Mums who had an emergency c-section and received a Vaginal Birth Recovery Kit can claim a free exchange of their unused/unopened Perineal Restorative Foam for a Skin & Scar Oil within three months of purchase. Please email us through the Baby Bunting messaging portal to arrange. Domestic orders only.
Unless you qualify for the above, we unfortunately don’t offer exchanges on our products, but feel free to return your unused/unopened product(s) and place another order if you’re looking for something else.

Returns
All returned items must be unused, unopened and undamaged, with all labels and original packaging included. You are responsible for ensuring that the consignment is not damaged or lost when returning it to us. For hygienic reasons, underwear is considered final sale.
Unless the return is due to an error on our behalf, you must wear the cost of shipping the returned package.
As soon as we have received the returned package at our warehouse we will refund your order. It usually takes around 1-7 business days for the payment to be visible on your account.
Please email us at Baby Bunting Customer Care with your full name and order number to start the process of your return.

Claims
We guarantee that the goods you receive are flawless when shipped. Should you receive a faulty product, please contact us at Baby Bunting Customer Care soon as possible and provide a detailed description of the fault with a photo showing the fault. We will get back to you with information on how to proceed with the claim.